FAQ
Questions, answered.
The things people ask before signing up. Already using Train Ultra and need a hand? Head to Support.
The basics
What is Train Ultra?
A private AI coach for endurance athletes. It reads every workout you log, remembers your goals and history, writes evaluations and weekly summaries, and is always available to talk through your training. It can also help build structured workouts and keep your plan beside what you actually did. The coach is the product. The rest is how it gets smart.
Does it run inside Strava?
No. Train Ultra is its own app on the web and iOS. Strava can be an activity source and a place to share the coach's evaluation or a refreshed title, but the coaching relationship, calendar, goals, wellness, and plans live in Train Ultra.
How does it connect to Strava?
With Strava's official OAuth. One tap to authorize, and you can disconnect any time from settings. We request the access needed to read your activities and, only if you allow it, update an activity's title or description.
Does it post to my Strava?
Only if you want it to. You decide whether the coach's evaluation and a refreshed title go onto your Strava activity automatically, stay private, or are chosen per activity. By default we're transparent about what's written, and a short "via Train Ultra" line may appear. You're always in control of what's shared.
Plans & billing
What's free, and what's Pro?
Free connects your training and gives you automatic workout evaluations, wellness context, and activity titles—enough to feel the coach paying attention. Pro unlocks unlimited chat with full memory, weekly summaries, goal tracking, goal-aware evaluations, audio evaluations, and coach-built workouts you can send to Garmin. See the full breakdown on Pricing.
How does the free trial work?
New accounts get a free trial of the full Pro coach, no credit card to start. Use it to actually talk to the coach about your real training. When it ends you can upgrade to Pro or keep going on Free, and nothing is deleted either way.
Can I cancel any time?
Yes. Cancel whenever you like and you keep Pro through the end of the period you've paid for, then drop to Free. On the web you manage billing through Stripe; in the iOS app, Pro is an in-app purchase you manage in your Apple subscriptions.
What does Pro cost?
Pro is a low monthly price, with a discounted annual option. The exact figures are on the Pricing page so they always reflect current billing.
Data & privacy
What data do you access, and why?
Only the data needed to coach you: activity data from Strava, Garmin, and Apple Health when you connect them, plus sleep and recovery from Garmin, Oura, or Apple Health when you grant access. Read the full Privacy Policy for specifics.
Do you sell my data or train models on it?
No. We never sell your data, and we don't use it to train AI models. It's used to coach you, and that's it. You can disconnect providers and delete your account at any time.
Platforms
Is there an iPhone app?
Yes. The native iOS app includes Today with Coach, your training calendar, evaluations, goals, connected providers, coach conversations, and structured workout planning. It's live on the App Store now: download Train Ultra for iPhone.
What about Android and Garmin?
Train Ultra works in any browser today, plus the iOS app. Garmin can supply activities and recovery data, and supported planned workouts can sync to your Garmin watch. An Android app isn't available yet.
I have a different question.
Happy to help. Visit Support for troubleshooting and to reach us directly.
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