Skip to content
Train Ultra

FAQ

Questions, answered.

The things people ask before signing up. Already using Train Ultra and need a hand? Head to Support.

The basics

What is Train Ultra?
A private AI coach for endurance athletes who use Strava. It reads every workout you log, remembers your goals and history, writes evaluations and weekly summaries, and is always available to talk through your training. The coach is the product. The rest is how it gets smart.
Does it run inside Strava?
No. Train Ultra is its own app (web and iOS). It's a private coach that reads your Strava. It connects to your Strava account to see your activities, but it lives separately, and nothing about your Strava experience changes.
How does it connect to Strava?
With Strava's official OAuth. One tap to authorize, and you can disconnect any time from settings. We request the access needed to read your activities and, only if you allow it, update an activity's title or description.
Does it post to my Strava?
Only if you want it to. You decide whether the coach's evaluation and a refreshed title go onto your Strava activity automatically, stay private, or are chosen per activity. By default we're transparent about what's written, and a short "via Train Ultra" line may appear. You're always in control of what's shared.

Plans & billing

What's free, and what's Pro?
Free gets you connected to Strava with automatic workout evaluations and activity titles, enough to feel the coach paying attention. Pro unlocks the parts that make it a coach: unlimited chat with full memory, weekly summaries, goal tracking, goal-aware evaluations, audio evaluations, and pushing planned workouts to your Garmin watch. See the full breakdown on Pricing.
How does the free trial work?
New accounts get a free trial of the full Pro coach, no credit card to start. Use it to actually talk to the coach about your real training. When it ends you can upgrade to Pro or keep going on Free, and nothing is deleted either way.
Can I cancel any time?
Yes. Cancel whenever you like and you keep Pro through the end of the period you've paid for, then drop to Free. On the web you manage billing through Stripe; in the iOS app, Pro is an in-app purchase you manage in your Apple subscriptions.
What does Pro cost?
Pro is a low monthly price, with a discounted annual option. The exact figures are on the Pricing page so they always reflect current billing.

Data & privacy

What data do you access, and why?
Only the activity data needed to coach you: your workouts and the metrics on them. If you connect Garmin, we read your sleep and recovery so the coach can factor in how you're recovering. Read the full Privacy Policy for specifics.
Do you sell my data or train models on it?
No. We never sell your data, and we don't use it to train AI models. It's used to coach you, and that's it. You can disconnect providers and delete your account at any time.

Platforms

Is there an iPhone app?
Yes. A native iOS app with your summary, weekly stats, goals, and the coach, all synced with the web. It's live on the App Store now: download Train Ultra for iPhone.
What about Android and Garmin?
Train Ultra works in any browser today, plus the iOS app. Garmin wellness sync is live, and you can push your planned workouts to a Garmin watch. An Android app isn't available yet.
I have a different question.
Happy to help. Visit Support for troubleshooting and to reach us directly.

Ready to meet your coach?

Connect Strava and find out what it has to say about your last workout.