Support
Need a hand?
Getting set up, common questions, and fixes. Looking for pre-signup questions instead? See the FAQ.
Getting started
Replay getting started
A quick refresher on getting set up. Connect Garmin, COROS, or Apple Health so your coach can work from your real training. Replay getting started →
Product docs
Setup guides and product references
Read the Train Ultra product docs for setup guides, including connecting an external MCP client to your Train Ultra coach.
Frequently asked questions
How do I connect my workouts?
Open Settings, then Connected Providers. Connect Garmin or COROS and follow the prompts. In the Train Ultra iPhone app, you can connect Apple Health; in the Android app, you can connect Health Connect. After you connect, your coach sees each new workout.
How do I connect Strava?
Open Settings, then Connected Providers, and select Connect Strava. Train Ultra then posts the title and evaluation of each workout to the same workout on Strava. Train Ultra does not read your workouts from Strava, because Strava's rules do not allow its data in AI coaching.
What are Workout Evaluations?
After you complete a workout that Garmin, COROS, or Apple Health records, Train Ultra analyzes your pacing, effort, heart rate zones, intervals, elevation, and more, and writes a detailed evaluation. If you connect Strava, Train Ultra also posts the evaluation to the description of the same workout on Strava. You don't need to do anything. It happens automatically soon after your watch syncs.
How do training summaries work?
Train Ultra generates a monthly training summary from your recent activities. It covers total volume, training patterns, goal progress, and practical insights. The summary updates as new activities arrive. Open Home to view it.
How do I set and track goals?
Open Goals and create a goal, for example, "Run a sub-2:00 half marathon in April" or "Build up to 30 miles per week." Your coach uses your goal progress in workout evaluations and training summaries, so you can see how your training supports your target.
How does title generation work?
When a new workout arrives from Garmin, COROS, or Apple Health, Train Ultra can generate a title from your workout data and title settings. If you connect Strava, the title also replaces the default title of the same workout on Strava. Open Settings, then Smart Titles, to set the tone and style or generate a new title.
What data does the AI use?
For evaluations and titles, the AI receives workout data from Garmin, COROS, or Apple Health: activity type, distance, moving time, elapsed time, elevation gain, heart rate data (if available), pace and speed splits, laps, and device-recorded intervals. Your training context and goals (if you've set them) are also included so the AI can personalize its feedback. The AI never receives data from Strava. We never send personal identifying information to the AI service.
How is my data used and protected?
We use the workout data from your connected providers to provide AI coaching, including evaluations, titles, summaries, and goal tracking. We request only the provider permissions that Train Ultra needs. Your data is not shared with third parties and is not used to train AI or machine-learning models. If you connect Strava, Train Ultra uses it only to find your workouts on Strava and post titles and evaluations to them. You can disconnect a provider in Settings, then Connected Providers.
Do web, iOS, and Android use the same account?
Yes. The web, iOS, and Android clients use the same Train Ultra account and backend. Sign in with the same email address to see your shared activities, goals, settings, and coaching data.
What if my activity titles or evaluations aren't updating?
First, check that Garmin, COROS, or Apple Health is connected in Settings, then Connected Providers. Train Ultra gets your workouts only from these sources. If titles and evaluations do not appear on Strava, disconnect Strava and connect it again. Also check Settings for your Smart Titles and Workout Evaluations options. If the issue continues, report it on GitHub.
Troubleshooting
How to reconnect your Strava account
- Open Settings.
- Open Connected Providers.
- Disconnect Strava, then select Connect Strava.
- Follow the prompts to authorize Train Ultra.
Evaluation not appearing on my Strava activity
- Check that evaluations are enabled in Settings (the "Workout Evaluations" toggle).
- Check that Garmin, COROS, or Apple Health is connected. Train Ultra posts to Strava only when one of them also records the workout.
- Evaluations are posted to the activity description. Check the description field on Strava, not the title.
- If you edited the activity description on Strava before the evaluation posted, the evaluation may not overwrite your changes.
- Try disconnecting and reconnecting Strava if the issue persists.
Report an issue
Found a bug or have a feature request?
In the app or on the web dashboard, go to Settings and tap Send Feedback. You can add a screenshot, and the app includes the details we need to find the problem. If you cannot sign in, email [email protected].